The following questions have been compiled according to concerns first time visitors to our site have expressed. For any issues you have upon sign-up, please consult our Support Center.

Getting Started

  • What is Crowdbooster?
    Crowdbooster is a social media marketing solution that fuses targeted recommendations and data-driven insights to help brands achieve online influence on Facebook and Twitter.
  • Which social networks does Crowdbooster currently support?
    We currently offer service for Twitter accounts and Facebook Pages. If you would like to see a particular social media channel next, leave your suggestion on our Feedback site.
  • Can I manage multiple social media profiles on my account?
    Yes! With Crowdbooster’s Bronze Plan, a user may manage and use recommendations and analytics for one Twitter account and one Facebook Page. If you’d like to manage than one account of each type, consider upgrading to the Silver and Gold plans. Visit the pricing page for more information.
  • Are there any setup fees associated with sign-up?
    No! The only fees charged will be your monthly subscription as listed on our pricing page. Visit our pricing page.
  • I’m eager to dive right into the product! How soon after sign-up will my dashboard be fully functional?
    Upon registration, Crowdbooster will import your data from Facebook and/or Twitter. The amount of time it requires varies on a user-by-user basis. If you’re new to Twitter or Facebook Pages, your dashboard may be ready within a few minutes. However, a celebrity with a million fans or a savvy online influencer may experience a few hours wait in their initial processing. Processing may also be much longer for all users on days when we have large numbers of signups. In order to ensure maximum convenience for our users, our system will email you when it’s all ready to go. In the meantime, feel free to check out tips on our blog, chat with us on Twitter, or explore our Support Center.
  • I want to increase my online influence but I don’t know where to start. Can you give me some direction?
    First, go ahead and sign-up for our product. Next, check out our blog, Twitter, and Facebook feeds for content related to social media optimization and community management. Pay particular attention to “11 Must-Read Social Media Resources,” a great listing of influential guides to the social media sphere. If you’re free Tuesdays at 12 pm PST, join us for our weekly #SMOchat. Finally, remember that the transformation won’t happen instantly. Keep at it!

Plans

  • I’m not sure which Crowdbooster plan best suits me. How do each of Crowdbooster’s plans differ?
    At Crowdbooster, we provide the features and metrics necessary for anyone to achieve online influence. However, we realize that the plan that suits a freelance blogger might not suffice for the top-notch social media consulting agency. We’ve listed a quick breakdown of the three plans we offer on our pricing page.
  • How do the billing cycles work for the Crowdbooster paid accounts?
    When a user signs up for Crowdbooster, we give the user a 30-day free trial period. Once the 30 days are up, we process the first month’s fee via credit card (Visa, MasterCard, Discover, American Express) or Paypal. We will then bill you on that day of each month for as long as you want to keep your Crowdbooster subscription. We do not require yearly commitments or contracts for any of our plans, though you can get a discount if you pay annually. In addition, you may upgrade and downgrade anytime, and the pricing will be prorated or credited to you in Crowdbooster credit. If you no longer wish to use Crowdbooster, you can cancel at any time by going to the Settings page. At that point, your subscription will last until the end of the current monthly billing cycle. If you signed up for a discounted one-year plan, you will receive a prorated remainder in Crowdbooster credit. If you have any more questions about our billing policies chat us online, send us a tweet, or email billing@crowdbooster.com.

Privacy

  • Why am I required to authorize my Twitter/Facebook accounts?
    Crowdbooster respects and protects the privacy of its users. In order to analyze the social media accounts that users link to their dashboards, we request certain permissions. For Twitter accounts, we request read and write access to accounts. With this permission, Crowdbooster can access a user’s tweet timeline and send out scheduled tweets on the user’s behalf. However, under no circumstance can Crowdbooster view user’s Direct Messages or send out tweets without user consent. For Facebook Pages, we ask for two separate permissions. First, in order to link a Facebook Page, we ask for permission to view the pages a user manages and access to insights about those Pages. In addition, if a user desires to schedule posts via Crowdbooster, we ask for permission to post on the user’s behalf. Once again, Crowdbooster will never post information to a Facebook Page without user consent. For more information you may read Crowdbooster’s Privacy Policy.

Dashboard

  • How do you measure "Impressions"?
    "Impressions" gives an estimate of the total possible number of times someone could have seen your tweet. In other words, it is the sum of your followers and the followers of your retweeters for a particular tweet. We do not remove the overlaps, and just like on many other forms of media (TV, paid display advertising, Facebook flyers), it is difficult to say whether or not people actually saw the tweets. We use this number to help you understand the relative performance of your tweets in order to show you how retweets and influential users can help get your message out there. On your Facebook page analytics, an impression is counted every time the post is rendered by Facebook. This can be in a user’s News Feed, in a Facebook widget, or on a Facebook page.
  • How should I interpret the graph on my dashboard?
    • Higher up on the y-axis = more impressions
    • More to the right on the x-axis = more retweets
    • Bigger circles = more replies
    • Try clicking on the circles, you will see more information about those tweets.
  • What time zone are the time recommendations in?
    The time recommendations are set for the same time zone that you have specified for your Twitter or Facebook account. To change the time zone, please click on "Settings" in the top navigation bar and change the time zone settings.
  • How far back does the data go?
    Twitter allows us to pull in only your last 3,200 tweets, but starting from moment you register for Crowdbooster with your Twitter accounts, we collecting everything going forward in real-time. For Facebook, the number of posts we can pull from the past depends on a numer of factors related to your partiular page, and moving forward we will collect everything.

Troubleshooting

  • I see no data on my dashboard, what’s going on?
    Upon registration, it takes some time for us to process your tweets in order to serve you analytics and recommendations. This could take anywhere from 10 minutes to 2 hours, depending on the size of your account. You will receive an email from us when it’s done, so go relax, get a drink, and look for us in your inbox!
  • I can’t connect to Twitter - what’s happening?
    Make sure you don’t have a pop-up blocker. When a window pops up asking you to log in with Twitter, please make sure that it is the right account. If not, click on “sign out” in the Twitter pop-up window, and sign into the right account.
  • The sign-up button doesn’t work. Why?
    If you're using Internet Explorer, we haven't fully tested the site in that browser yet. We recommend using Firefox, Chrome, or Safari. If you're already using one of those browsers and can't sign up, please email support!
  • Do you count old-school RTs?
    Yes, but not all of them. If someone retweets you using the format “RT @aplusk ...” or “... via @aplusk” without changing the body of the original tweet, we pick it up and attribute it as a RT. We have plans to capture many more ways people choose to RT because we believe it gives you a much more accurate picture of how your tweets performed.

Miscellaneous

  • I want to interview the team for a blog post, news article, my own selfish interests, etc. Who should I contact?
    Please direct all requests for interviews to press@crowdbooster.com. We will field all inquiries as quickly as possible. Although we cannot guarantee an interview, we will definitely try our best to make ourselves available. If you are interested in an overview of the company please consult our press kit.
  • I love your live chat feature. Who maintains it?
    Our amazing live chat customer support widget is powered by our friends at Olark. Sign up for this exceptional service and put it on your site.
We love feedback! If you have any suggestions for improvement or new features please visit feedback.crowdbooster.com and share your ideas.